After-Sale Service Policy

Aslan Apparel directly works with a Third Party Print & Delivery Service. all products are uniquely made to order, so we generally don't support returns or exchanges for customer preference changes (wrong size/color) or incorrect shipping details provided by customers.

 

When can I get a refund/resend?

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Before Production: Full refund available - Contact Aslan Media to Cancel Immediately

 

During Production: Partial refund available (total amount minus production costs)

 

After Shipping: Refunds or resends only for defective or wrong items. You must report issues within 30 days of delivery with order ID and clear photos/videos to aslanmediawork@gmail.com

 

Logistics Provider Issues: If your address is correct but the package remains undelivered for an extended period due to logistics provider issues, you may apply for a refund/resend and delay compensation. For the details of delay compensation, please refer to our Delay Compensation Policy page.

 

Note: If you provide incorrect/incomplete addresses and the logistics provider offers redelivery without the package being lost, you may choose redelivery (may take 20-30 business days). Additionally, you're responsible for all storage, handling, and redelivery costs.

 

When are refunds/resends NOT available?

• Incorrect recipient information provided

• Customer refusal to cooperate with customs or pay duties/taxes

• Customer refusal of delivery

 

What if the product delivered is a wrong item/damaged/has quality issues?

If you receive the wrong product or a damaged/defective product, please get in touch with us as soon as possible and provide your order ID number as well as clear pictures/videos of the issue. After verification, our customer service team will apply the appropriate after-sales policy depending on the damaged/defective situation within' contact of our 

 

What’s the time limit for a refund request?

If you want to request a refund, please contact our customer service within 30 days of your order status becoming "Completed". To ensure a fast refund process, please provide the order ID and images associated with the product issue.

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Contact

Aslan Media

Email: aslanmediawork@gmail.com