Refund Policy

After-Sale Service Policy

At PODpartner, all products are uniquely made to order, so we generally don't support returns or exchanges for customer preference changes (wrong size/color) or incorrect shipping details provided by customers.

 

When can I get a refund/resend?

Before Production: Full refund available - cancel directly on your Order Details page.

 

During Production: Partial refund available (total amount minus production costs) - please contact our customer service.

 

After Shipping: Refunds or resends only for defective or wrong items. You must report issues within 30 days of delivery with order ID and clear photos/videos to service@podpartner.com 

 

Logistics Provider Issues: If your address is correct but the package remains undelivered for an extended period due to logistics provider issues, you may apply for a refund/resend and delay compensation. For the details of delay compensation, please refer to our Delay Compensation Policy page.

 

Note: If you provide incorrect/incomplete addresses and the logistics provider offers redelivery without the package being lost, you may choose redelivery(may take 20-30 business days). Additionally, you're responsible for all storage, handling, and redelivery costs.

 

When are refunds/resends NOT available?

• Incorrect recipient information provided

• Customer refusal to cooperate with customs or pay duties/taxes

• Customer refusal of delivery

• Force majeure situations (natural disasters, war, etc.)

 

What if the product delivered is a wrong item/damaged/has quality issues?

If you receive the wrong product or a damaged/defective product, please get in touch with our customer service service@podpartner.com as soon as possible and provide your order ID number as well as clear pictures/videos of the issue. After verification, our customer service team will apply the appropriate after-sales policy depending on the damaged/defective situation.

 

What’s the time limit for a refund request?

If you want to request a refund, please contact our customer service within 30 days of your order status becoming "Completed". To ensure a fast refund process, please provide the order ID and images associated with the product issue.

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Contact

Aslan Media

Email: aslanmediawork@gmail.com ​

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For Order Tracking

Contact service@podpartner.com

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For Replacements

Contact service@podpartner.com

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For Aslan Apparel+ Order Tracking

Contact support@teespring.com

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For Aslan Apparel+ Order Replacements

Contact support@teespring.com